For IT teams of 1-10

Your tier-1 tickets.
Resolved before you wake up.

TicketZero is an AI agent that handles password resets, connectivity issues, printer nightmares, and software installs autonomously. Built for independent IT consultants and small MSPs who are tired of solving the same 20 problems on repeat.

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ticketzero — live session

▸ New ticket: "Can't connect to VPN from home"

↳ Diagnosed: outdated VPN client (v3.1 → v4.2)

↳ Sent user update link + walkthrough

↳ Confirmed connection restored. Ticket closed.

— Resolved in 47 seconds. No human needed.

▸ New ticket: "Printer not showing up on network"

↳ Checked: driver version, network config, spooler status

↳ Restarted print spooler remotely. Added printer to network.

↳ Test page printed. Ticket closed.

— Resolved in 1m 12s. No human needed.

How it works

Not a chatbot. An employee.

Autonomous Triage

Every incoming ticket is classified, prioritized, and routed. Tier-1 issues get resolved instantly. Complex problems get escalated to you with full context.

Remote Diagnostics

TicketZero diagnoses the root cause before suggesting fixes. No more "have you tried restarting?" It checks logs, configs, and network status first.

Guided Resolution

Walks end users through fixes step-by-step. Adapts to their technical level. If they get stuck, it escalates with a full transcript so you never start from zero.

Always Learning

Every resolved ticket makes the system smarter. Your specific client environments, common issues, and preferred solutions become part of TicketZero's memory.

Stop resolving the same ticket twice.

TicketZero gives independent IT pros and small MSPs the one thing enterprise has and they don't: an AI team member that never calls in sick.

Submit Your First Ticket →